UKQC Level 4 Certificate in Hospitality
Description
Get job ready for a career in the hospitality industry with this qualification. Gain skills in enhancing customer service experiences, hygiene practices, budget management, implementing work, health and safety practices, providing advice on food and beverage matching and how to work effectively in the hospitality industry. This course is very practical and hands on, with simulated work environments such as cafés and restaurants.
Core Units
- Manage diversity in the workplace
- Work effectively in hospitality service
- Enhance customer service experiences
- Manage conflict
- Manage finances within a budget
- Coach others in job skills
- Lead and manage people
- Monitor work operations
- Implement and monitor work health and safety practices
Electives
- Design and produce business documents
- Provide accommodation reception services
- Serve food and beverage
- Process reservations
- Process financial transactions
Career Opportunities
- Food and beverage attendant
- Night duty supervisor
- Concierge
- Front office supervisor
Work Placement Information
You are required to undertake supervised work placement in training restaurants that are open to the public.