UKQC Level 5 Diploma in Hospitality Management
Description
Take a step towards a management career in the hospitality industry. The qualification focuses on the skills and knowledge required to lead and manage teams. During your studies you will learn about financial management, regulatory compliance, rostering, stock purchasing and control, how to provide quality customer service, manage workplace conflict, and workplace health and safety.
On completion of your studies you will have gained the practical skills to work as a functions manager, restaurant manager, or front office manager.
Core Units
- Manage diversity in the workplace
- Manage operational plan
- Enhance customer service experiences
- Develop and manage quality customer service practices
- Manage conflict
- Manage finances within a budget
- Prepare and monitor budgets
- Research and comply with regulatory requirements
- Roster staff
- Lead and manage people
- Monitor work operations
- Establish and conduct business relationships
- Implement and monitor work health and safety practices
Electives
- Coordinate marketing activities
- Make a presentation
- Provide accommodation reception services
- Prepare and serve espresso coffee
- Serve food and beverage
- Provide table service of food and beverage
- Process reservations
- Process financial transactions
- Use hygienic practices for food safety
- Establish stock and purchasing and control systems
Career Opportunities
- Canteen manager
- Café manager
- Restaurant manager
- Hotel/Motel manager
Work Placement Information
You are required to undertake supervised work placement in training restaurants that are open to the public.